Refund and Return Policy

 Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@babcockranchhomedecor.com Please note that returns will need to be sent to the following address: 3301 NE 5th Avenue Miami FL 33137

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@babcockranchhomedecor.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like (such as flowers, or plants), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@babcockranchhomedecor.com

 

We will accept returns within 30 days for a full refund and within 45 days for an exchange for items that are not MADE TO ORDER or a CUSTOM ORDER.

Return items must still be in its original packaging , have it's tags on and not have visible signs or odors of use.

Our products can be returned after an Return Authorization Number is obtained via email hello@babcockranchhomedecor.com and returned in pristine condition. Buyer is responsible for return shipping. Shipping cost to the buyer will not be refunded.

Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help. 

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.